IQS QATAR – ISO Consultants Qatar is one of the largest and leading ISO 10002 consultants in Doha Qatar. We provide quick, result oriented and easy to implement consultation and training services for ISO 10002 certificate.

We have been associated with organizations across the world for their ISO 10002 Qatar certification project. Whether you are a small organization or a multinational corporate, our proven consultation solutions will ensure that you implement ISO 10002 standard in the most effective manner with timely project completion.

ISO 10002 customer complaint management system & implementation with the consultants and experts of IQS QATAR – Infinity Quality Services Doha Qatar not only assures 100% successful ISO 10002 certification, but also improves process performance and business operations.

IQS QATAR – ISO Qatar assist your company in your customer complaint management context, through ISO 10002 certification to get your company 10002 certified quickly with the ease of implementation and in the most cost effective manner. We make sure that 10002 standard implementation does not just become a documentation activity but also a way of life for the organization that lays a foundation for total customer Management and customer conscious organizational culture.

We offer ISO 10002 customer complaint management system & implementation for different business sector like, Trading & Contracting, Architecture, Engineering Maintenance and Construction, IT, networking & Digital Services, Manufacturing and Chemicals Co., Education and Training, Electrical and Hardware, Healthcare, fitness, medical lab and Clinics. Facility & Hospitality Management, Fire, Safety and security, Hotels, Restaurants, catering, Kitchens, Water, Fruits and vegetable & Dairy Products, Food Processing and packaging units , Supermarkets, Bakery and pastry, Consultants, Sewage and waste management etc.

We offer onsite and online consultation solutions for ISO 10002 certification. Our customers have been utilizing our services not only for initial certification consultation, but also for post certification consultation to ensure that we regularly add value to their business processes and quality standardization initiatives.

Our  10002 certification registration include awareness training, customer complaint management policy – objectives workshop, gap analysis, documentation design including manuals, procedures, work instructions, formats etc., implementation assistance & training, internal auditor training, lead auditor training, assistance in conducting internal audit, pre-assessment audit and everything required to ensure a 100% successful ISO 10002 certification audit within scheduled project completion time period.

The greatest benefit that an organization gets out of ISO 10002 is improvement in business process control through process standardization. No matter what benefits you are looking for from ISO 10002 certification, we will make sure that your organization benefits from ISO 10002 implementation and certification.

What is ISO 10002?

ISO 10002 is a complaint handling system. ISO 10002 talks about how an organization manages its complaint handling system.

In today’s competitive world, the organizations that are proactive in managing their customers go a long way in establishing themselves as industry leaders. The best way to achieve this leadership is an effective customer complaint handling system.

Complaint management is challenging, as there is not always a concrete solution to the problem. Success depends on how well you understand the complaint, how it is handled and whether the customer is happy with the solution offered.

“A complaint is an expression of dissatisfaction made to an organization, related to its products, or the complaints handling process itself, where a response or resolution is explicitly or implicitly expected.” Definition from ISO 10002